Airtel has been focused by a consumer medium to pay Rs 38500 to a Delhi-based team for not giving them Internet TV and broadband connection even after receiving the fee
Airtel pay Rs 38.5 for lacking service.
Airtel has been focused by a consumer medium to pay Rs 38500 to a Delhi-based team for not giving them Internet TV and broadband connection even after receiving the fee.
Justice Rakesh Kapoor inquired the telecom company to pay the total sum — Rs 25000 return Rs 10000 towards trial cost and Rs 3500 as refund to A C Mohan and his wife Alka Mohan.
“It appears to us that infuriated by the ‘Devil may care’ attitude of the opposite parties (Airtel) the complainants (couple) have approached this forum with the present grievance” the bench said noting that the company neither replied to the letters sent by the couple nor did it attend to their grievances.
The court said it seemed that “the opposite parties were grossly deficient in rendering service to the complainants” and noted that the firm failed to explain why it did not refund Rs 3500 immediately to the couple when no service was being provided to them.
“It speaks volumes about the matter in which amounts being collected from the customers without any service being provided to them. We cannot help observing that a number of such customers may not have approached this forum for redressal of their complaints” the forum said.
It also asked the firm to remove the equipment installed at the premises of the couple and ensure that there is no damage to the walls etc due to dismantling.
According to the complaint filed before the forum on August 22 2012 the couple had paid Rs 1750 to the telecom firm for a combo facility of Internet TV Cable and Broadband connection.
Later they again paid Rs 1750 to the firm however the joining was not activated. The couple wrote several letters to the company but no response came from its side.
